Shipping policy
Shipping Policy
Made to order
Every Jefe and Friends item is printed or embroidered on demand just for you by one of our production partners. Our hoodies and t-shirts are made by Tapstitch, and our hats and beanies are made by Printify. Nothing sits on a shelf, which means less waste and more swamp-fresh merch.
Where we ship
Hoodies and t-shirts: We ship to the United States and about 70 other countries, including Canada, the UK, most of Europe, Australia, New Zealand, Japan, South Korea, and many countries in Asia, the Middle East, Latin America, and Africa.
Hats and beanies: These currently ship only to the United States, Canada, and Australia.
If your country isn't available for an item, checkout will let you know before you pay. If an order mixes items, every item in it needs to ship to your country.
Processing and delivery time
All items are made to order. Delivery time = production + shipping, in business days.
- Apparel (hoodies, tees, long sleeves): production 3–7 business days; shipping about 5–7 days in the US (total about 2–3 weeks) or 9–15 days internationally (total about 3–4 weeks).
- Hats and beanies: production 1–5 business days; shipping 2–5 business days in the US (total about 1–2 weeks); Alaska, Hawaii and US territories can take an extra 1–2 weeks; to Canada and Australia allow up to about 7 weeks.
Apparel and hats ship separately. Times are estimates, not guarantees; peak seasons, customs and carrier delays can add time.
Customs and duties
Most international orders arrive without extra fees. In some cases, your country may charge import duties or taxes on delivery. These are the customer's responsibility.
Shipping cost
Shipping is calculated at checkout. We sometimes run free-shipping promos, and any active offer will be shown at checkout.
Multiple items
An order with several items may arrive in more than one package, especially if it includes both apparel and hats. You will not be charged extra for this.
Tracking
You'll receive a shipping confirmation email with tracking as soon as your order ships.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, email us at gillysexotics@gmail.com as soon as possible. Once an order has gone into production, we may not be able to change it. If a package is returned because of an incorrect or incomplete address, you may need to pay to have it re-shipped.
Lost or stolen packages
If tracking shows your order as delivered but you can't find it, please check with your neighbors and your local carrier first. Then email us and we'll do our best to help.
Questions? Email gillysexotics@gmail.com.