Refund policy

Refund Policy

Because every item is made to order just for you, we can't accept returns or exchanges if you change your mind or order the wrong size. Please check the size chart on each product page before ordering.

Misprinted, defective or damaged items: we'll make it right, free

If your item arrives misprinted, defective or damaged, or isn't what you ordered, email us at gillysexotics@gmail.com within 30 days of delivery with:

- your order number

- a clear photo of the problem (and of the shipping label if you received the wrong item)

We'll send a free replacement. If a replacement isn't available, we'll issue a full refund to your original payment method. You don't need to send the item back unless we ask you to.

Cancellations

Production often starts quickly. If you need to cancel, email us as soon as possible. We can cancel with a full refund only if your order hasn't gone into production yet.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank, the refund can take 5-10 business days to appear.

Sale items and discount codes

The same rules apply. Misprints and damage are always covered. Returns for size or change of mind are not accepted.

Questions? Email gillysexotics@gmail.com.

Gilly's Exotics LLC, Cleburne, TX